Shipping Policy
United States:
For orders within the United States, we ship via the United States Postal Service.
JEWELRY SHIPPING
HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
We typically ship all orders within 2-8 business days.
WHICH CARRIER DO YOU USE?
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
HOW LONG DOES IT TAKE TO ARRIVE?
We ship all orders from our USA factory. Some of our personalized graphic products may be in production from 5-7 business days before shipping due to some of our jewelry products being hand-made. After the product is completed it ships with the estimated shipping times shown below.
- USA - Within 2-5 business days
- Canada - Within 4-10 business days
- Western Europe - Within 5-15 business days
- Australia/NZ - Within 5-15 business days
- Rest of the World - Within 5-20 business days
Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.
I DIDN'T RECEIVE MY ORDER
We offer Package Protection for $2.98 you can pay at checkout for your orders, which we recommend.
The following terms apply for paid package protection:
- The earliest claim time is 2 business days after tracking shows delivered (to allow for carriers who occasionally mislabel shipments)
- The latest claim time is 15 days from the date delivered.
- If you do not receive your item and it is marked as delivered and you did not purchase package protection then you will have to file a claim through your local USPS office. *We are not responsible for your item once USPS takes possession.
CAN I PAY EXTRA TO GET MY ITEM QUICKER?
We offer Priority carrier shipping for the USA.
WHAT ABOUT CUSTOMS FEES/TAXES?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.
It's unusual for orders of 1-2 items to attract customs fees, except in countries where there is a very low or no tax-free threshold. If fees are charged by customs, they are payable by the recipient to customs authorities.